Return, Exchange & Refund policy

Thank you for shopping with us and supporting a small business!!! You’re wonderful & generous.

Please not that Journals and Candles can be returned or exchanged within 7 days of receiving your product. If 7 days have gone by since you’ve received your purchase, unfortunately we can’t offer you a refund or exchange.

Your items will be considered for a return only if they have been damaged during shipping or you’ve received a wrong product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

To start a return, you can contact us at hello@paulamidas.com

We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will NOT BE ACCEPTED.

You can always contact us for any return question or issue at hello@paulamidas.com

Exchanges

If your product was damaged during shipping or you’ve received a wrong product, then we’ll process the exchange as soon as the item returned reaches our facility.
We advise you to kindly inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. Let us know if there’s an issue so that we can evaluate and make it right.

Exceptions / non-returnable items
Digital Products (Courses + e-books + Checks) can’t be returned. We advise you to read the description of the item carefully before buying.

Unfortunately all the “Services” (Coaching & Mentoring, Reading & Channelling), comes under the same category of non-refundable items. But we can make an exception if you cancel your appointment 48 hrs. before the session. In this scenario we refund you 40% of your deposit.

Exchanges
If your product was damaged during shipping or you’ve received a wrong product, then we’ll process the exchange as soon as the item returned reaches our facility.

The best way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds (if applicable)
We will notify you once we’ve received and inspected your return. When approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@paulamidas.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded/exchanged.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.